Contact SafeFileConvert
Something not converting the way it should? Missing a tool you need? Have a privacy or data question? Send a message — it goes to a person, not a ticket queue.
Typical reply
within two business days
Send a message
This form does not post anything to this site — there is no server here to post to. It fills in a message in your own email app so you can read it before it is sent.
What to include in a bug report
The tools run on your device, which means we cannot see what went wrong from our side — there is no server log to read. A useful report names the page you were on, your browser and version, the kind of file you were converting (format, rough size, number of pages or images), what you expected, and what actually happened. If your browser showed an error message, the exact wording helps a great deal.
Please do not attach the file itself. We do not want it and we do not need it: describing the file is almost always enough, and if it is not, we will ask for a small non-sensitive sample that reproduces the problem.
Privacy and data requests
Because the tools never receive your files, there is normally nothing to export or delete — the only thing the site stores on your device is a single preference for light or dark mode, which you can clear yourself at any time. If you still want to make a formal access, correction or deletion request under the GDPR, the UK GDPR, or the CCPA, write to the address above with "Privacy request" as the subject and we will respond in writing within the statutory deadline.
Tool requests and corrections
Requests genuinely shape what gets built next, especially when they come with the reason behind them — the portal that demands a 100 KB JPEG, the university that only accepts a particular PDF layout, the format your camera insists on producing. Tell us the task rather than the feature and the tool usually ends up more useful.
If something written in a guide or on a tool page is wrong or out of date, say so and point at the page. Corrections are made quickly and the page records the date it was last reviewed.
Frequently asked questions
How long does a reply take?
Most messages get an answer within two business days. Bug reports that include the browser, the file type and the exact error are usually answered fastest, because they can be reproduced immediately.
Should I attach the file that failed to convert?
No — please do not. Describe it instead: format, approximate size, page or image count, and where it came from. If a sample turns out to be necessary we will ask for one that contains nothing sensitive.
Does the contact form upload anything?
The form never touches your files. By default it opens a message in your own email client, so nothing is posted to this site at all — the site has no backend to post to.
Where do I send a privacy or data request?
Use the same address with "Privacy request" in the subject. Since the tools never receive your files, there is usually no personal data to return, but every request gets a written answer.